Account Manager

Would you like to be part of an online tech company that has created a digital revolution within healthcare staffing? Working as an Account Manager for an online staffing platform that directly connects healthcare professionals with service providers and shifts? Working with collaborative, passionate and driven people?

This seamless online recruitment experience offers a sophisticated matching process for healthcare service providers and healthcare professionals. Launched in 2019, they now work with over 2,000 GPs and Nurses across 130 healthcare locations in the UK, giving them exclusive access to the best healthcare service providers, shifts and rates by booking through this dedicated online app.

My client is looking for an Account Manager, operating in a 360 recruitment role, to join their team in Sheffield to focus on building and growing their client portfolio of service providers and to ensure they have growing pools of suitably skilled healthcare professionals – and in the correct geographical areas - to deliver the needs of our service provider clients. You will be working in a fast paced, innovative, and most importantly, passionate environment. You will be strong at opening opportunities, building relationships, developing client solutions, and ultimately closing deals. This role has a high level of autonomy, and you will be expected to manage your own time and pipeline.

Roles and responsibilities include:
• Growing the client base, by identifying target customers (both clients and candidates) and presenting the business value-proposition
• Manage the sales process end to end, resulting in the successful onboarding of clients and candidates to the platform and ultimately ensure the effective and efficient delivery of the online service
• Understand the market, competitors and customer requirements; articulating these to the business to help evolve our service portfolio
• Delivering online and face to face demonstrations of the online company platform
• Working with stakeholders in the marketing and sales teams to improve marketing campaigns for both clients and candidates
• Updating and maintaining the CRM system for marketing and sales tracking purposes
• Building and maintaining relationships with new service providers and healthcare professionals with a real focus on customer experience
• Become an online Platform Champion; familiar with all aspects and functionality of the platform and comfortable to create and share short Video Guides
• Actively contribute to the overall success of the team and reaching our business targets

The Person
The team are hard-working, innovative, and passionate about great account management and customer service. If you’re interested in delivering a fantastic customer experience - and tech savvy too - then this is the place for you to excel. We believe in retaining and developing our people into the business leaders of the future.

Attributes and Experience
• Personable confident and excellent communication skills, highly motivated and hard working
• Enthusiastic and eager to learn
• Ability to work independently and proactively
• Natural relationship builder, networker and team player
• Ability to handle high workloads and prioritise tasks
• Process driven and high attention to detail
• Excellent organisational skills
• Tech savvy
• Previous customer success or software onboarding experience is preferable
• Experience within recruitment, the healthcare sector, or a start-up environment is advantageous but not essential

The Benefits

The office is a fun place to be. They work flexibly to make sure work fits around their people and their family commitments.

They’re based in central Sheffield with easy access to shops, bars, and cafes.  They’re in a modern building with secure parking available close by, but most of them walk, ride to work or take public transport.

• 25 days holiday plus Bank Holidays
• Company contributory pension scheme
• Regular company and social outings (after the COVID lockdown)
• Laptop & Mobile supplied when joining
• Cycle to work scheme
• Opportunity to contribute to growth in an early-stage start-up
• Fun, friendly, and collaborative start-up office environment
• Access to a kitchen area supplied with healthy (and not so healthy) snacks plus teas, coffees & soft drinks too
• On Fridays they’re not quite so healthy and order anything from pizza to noodles & burritos depending on the mood!
  
  

Along with all of that - of course - they have competitive salaries and a great bonus scheme!

This Account Manager role can be Full or Part Time and is based at the Sheffield HQ.  They embrace flexible working and have an office/home working hybrid model.  Flexible working means flexible to suit you and our customer’s needs. So, they don’t particularly do 9-5 (unless you want too of course!), and there are times where they might expect you to work over the weekend or outside of ‘normal’ office hours.

You should also be prepared to travel to work at the office - because they love to see & collaborate as an amazing team – although flexibility means they are big fans of working from home too.