Recruitment Co-ordinator

Do you want to be part of an online tech company that has created a digital revolution within healthcare staffing? Supporting an online staffing platform that directly connects healthcare professionals with service providers and shifts? Working with collaborative, passionate and driven people?

You would be joining a growing customer service / recruitment team, founded and led by a former award-winning healthcare agency CEO and in collaboration with their amazing tech partners. This is an exciting time to join the company and be part of a tech start-up that is filled with collaborative, passionate and driven customer service professionals. They are agile and hardworking, but having fun is a fundamental part of their culture.

The Role & Responsibilities

My client is looking for a Customer Service Executive / Candidate Management Professional to join their candidate team in Sheffield, to focus on maintaining and delivering an exceptional customer service to all existing and healthcare professionals and service providers. You will be working in a fast paced, innovative, and most importantly, passionate environment.

• Building relationships with service providers and healthcare professionals in order to maximise shifts/sessions
• Weekly/bi weekly check-in with existing clients
• Supporting with any ad-hoc queries/requirements that clients may present day to day
• Monitoring performance and support of new service providers added
• Build and maintain relationships with our service providers and healthcare
• professionals with a real focus on customer experience
• Deliver a high level of engaging customer service at all times
• Engage with active healthcare professionals whilst also focusing on re-engaging our
• inactive workforce
• Attend to all general enquiries received via email, telephone and our live chat
• Consistently reach and exceed monthly Key Success Indicators (KSI’s) set by your
• line manager
• Be an expert in your marketplace and contribute to the overall success of the team
• and reaching our business targets
• Using feedback from our users to guide product development

The Person

The team are hard-working, innovative, and passionate about great customer service.

If you’re interested in delivering fantastic customer experience and account management - and tech savvy too - then this company is the place for you to excel. The company believe in retaining and developing their people into the business leaders of the future.

• Personable confident and excellent communication skills, highly motivated and hard working
• Enthusiastic and eager to learn
• Ability to work independently and proactively
• Natural relationship builder, networker and team player
• Ability to handle high workloads and prioritise tasks
• Process driven and high attention to detail
• Excellent organisational skills
• Tech savvy
• Experience of using Google Suite of products (Gmail, Sheets, Docs etc) and MS Products (Word, Excel etc)
• Previous customer service success or software onboarding experience is preferable
• Experience within recruitment, the healthcare sector, or a start-up environment is advantageous but not essential

The Benefits

The office is a fun place to be. They work flexibly to make sure work fits around their people and their family commitments.

They’re based in central Sheffield with easy access to shops, bars, and cafes.  They’re in a modern building with secure parking available close by, but most of them walk, ride to work or take public transport.

• 25 days holiday plus Bank Holidays
• Company contributory pension scheme
• Regular company and social outings (after the COVID lockdown)
• Laptop & Mobile supplied when joining
• Cycle to work scheme
• Opportunity to contribute to growth in an early-stage start-up
• Fun, friendly, and collaborative start-up office environment
• Access to a kitchen area supplied with healthy (and not so healthy) snacks plus teas, coffees & soft drinks too
• On Fridays they’re not quite so healthy and order anything from pizza to noodles & burritos depending on the mood!

Along with all of that - of course - they have competitive salaries and a great bonus scheme!

This Customer Success role can be Full or Part Time and is based at the Sheffield HQ.  They embrace flexible working and have an office/home working hybrid model.  Flexible working means flexible to suit you and our customer’s needs. So, they don’t particularly do 9-5 (unless you want too of course!), and there are times where they might expect you to work over the weekend or outside of ‘normal’ office hours.

You should also be prepared to travel to work at the office - because they love to see & collaborate as an amazing team – although flexibility means they are big fans of working from home too.